Shipping policy
Shipping Policy
Order Processing
All bohémisse products are handmade by artisans. Please allow 2–5 business days for order preparation.
You will receive:
- An order confirmation email after purchase
- A shipping confirmation email with tracking once your order is dispatched
Shipping Rates (U.S.)
- Free shipping on orders over $150 USD
- $9.99 flat rate for orders below $150
Shipping Rates (Europe)
- Shipping rates are calculated at checkout depending on destination
- Free shipping thresholds may apply during promotions
Shipping Timeframes
- U.S. delivery: typically 3–7 business days after shipment
- Europe delivery: typically 3–8 business days after shipment
- Other international: typically 5–12 business days
Delivery times are estimates and may vary.
Duties & Taxes (DDP)
Unless mentioned otherwise, orders shipped to the United States and Europe:
- All duties and taxes are included in your order total
- You will not be charged any additional fees upon delivery
For all other countries:
- Duties and taxes may apply and are the customer’s responsibility
Delays & Liability
We are not responsible for delays caused by:
- Customs clearance procedures (even under DDP, rare inspections can delay delivery)
- Carrier disruptions or postal service issues
- High shipping volumes during holidays or promotional periods
Order Tracking
Once shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates.
If your order has not arrived within:
- 10 days (U.S. / Europe)
- 20 days (other international)
contact us at support@bohemisse.com with your order number.
Shipping Restrictions
- We do not ship to P.O. Boxes
- We do not offer local delivery or in-store pickup
Returns & Exchanges
We accept returns within 14 days of delivery under the following conditions:
- Item is unused
- Item is in original condition and packaging
Return shipping:
- Free for U.S. orders
- Customer-paid for Europe and other international orders
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at support@bohemisse.com with:
- Your order number
- Clear photos of the item and packaging
All cases are reviewed individually.